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Donna Goestenkors, and Rachelle L. Silva

Donna Goestenkors, and Rachelle L. Silva


Donna Goestenkors, CPMSM, EMSP, is a healthcare consultant, speaker, author, educator, and mentor with over 44 years of knowledge and experience that she is privileged to share with colleagues, healthcare administrators, and medical staff leaders on issues pertinent to the medical staff services industry. Donna is the founder and president of Team Med Global and is an industry thought leader who serves professionals by delivering educational products, services, and resources. Donna is also a past president of the National Association of Medical Staff Services (NAMSS) and has been actively engaged in several domestic and international credentialing think tanks. Her diverse expertise is relevant to all healthcare l environments, including coast to coast, system, academic, community, and critical access hospitals, credentials verification organizations, payer enrollment, managed care organizations, and group and solo practice settings. Her talent in leading medical services professionals (MSPs) to their greatest level of competence garners Donna great respect among her colleagues within the industry.

Donna has authored, co-authored, and contributed to numerous articles and books. In addition, Donna speaks frequently on healthcare issues at in-person and virtual conferences and symposia. Donna earned her associate degree in Medical Services from Kansas City Business College, holds certification in Medical Staff Services Management (CPMSM) through NAMSS and achieved her Executive MSP (EMSP) credential through TMG University. She graduated from an intensive training program at the Speaker’s Academy presented through Brian Tracy International and recently completed a nine-month virtual leadership course, Platinum Series, through Nightingale Conant Corporation.


Rachelle Silva is a dual certified Medical Services Professional with a Bachelor of Science Degree in Business Management and 24 years of experience in the medical services industry.

Rachelle has worked for MultiPlan, Inc., for 15 years as an auditor in their delegated credentialing department and is a founding partner of Southern Belles and Beau, LLC Speaker’s Bureau.  Rachelle’s previous experience was in the hospital environment as a Medical Staff /CME Coordinator in a community hospital and Manager of Medical Affairs/Meeting Management at a large academic facility.

Rachelle has served in leadership positions at both the state and national level as the Education Committee and the Executive Board of the Louisiana Society of Medical Staff Services,  the Certification Commission of NAMSS as a volunteer, member, test development chairperson, and the Executive Board, Director At Large on the NAMSS Board and as NAMSS Instructor.